HOW CAN WE HELP YOU?
Got a general question about RARI Nutrition?
Take a look at the frequently asked questions below. If you’re looking for more product-specific information, please check out the product pages, which get into the real detail of our products. If you’re still stuck, drop us a line📨
US orders generally arrive in 3 to 5 days, but can take up to 7 days, depending on what state you live in. If your order has not arrived after 7 days, please get in touch with us and we will be glad to help.
You are responsible to know the import regulations for your country. Please research all products to ensure that they are legal for importation PRIOR to ordering. Once the order has left our premises, we cannot be held responsible for customs delays. Most countries will have no trouble but we post this disclaimer in the off chance that there is an issue. The customer assumes all responsibility for any additional fees charged by customs. We do not have any control over customs fees.
If, by chance, the order is returned to us and you wish to have a refund, then we will do so only after we have received the goods back. The refund will be calculated as total cost less shipping and a 15% restocking fee (refund = order total - 15% restocking fee - shipping).
We provide tracking information for all orders so please be diligent and keep track of your order progress through the mail system.
We do not have a reship policy. We DO assume that all clients are aware of their own country’s laws and therefore you are responsible for dealing with your country’s customs. Customs fees may apply and will be in addition to shipping fees. There will be additional processing time for the package to be processed through customs. Sometimes approval takes only a few days, but packages can take 2-4 weeks to get through the customs process.
Please know your own import regulations before ordering. It is your responsibility. If customs does not return the products to us we cannot issue the 85% refund to you. If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us and we will refund your order less shipping and a 15% restocking fee.
Yes, you will receive a tracking number via email when your order has been completed. You can also track your order via your Account page in the Orders section or via the Order Tracking page.
To find your order status and to track your order, please visit your Account page and find your order in the Orders section or you can track your order directly in the Order Tracking page.
Our inventory is stored in multiple warehouses around the USA, which generally means faster shipping for everyone.
Sometimes an individual warehouse runs out of stock of a particular product (or flavor), though, which means it has to be shipped from another warehouse in its own box.
Thus, sometimes orders arrive in two shipments.
That said, if you haven’t received the rest of your order within a day or two of the first shipment, please do contact us so we can check it out.
Many companies offer a money-back guarantee because they know the majority of dissatisfied customers aren’t going to go through the hassle of actually returning the product to get their money back.
We don’t play these games because we don’t have to, the quality of our products makes it unnecessary.
If you order any of our supplements for the first time and don’t like it, you can keep it. Just notify us and we’ll give you a full refund on the spot. No complicated forms and no return necessary.
To protect ourselves from fraud, this guarantee is only valid for first time purchases of a product, and redeemable up to three months after purchase.
If you bought more than one bottle of a supplement on your first purchase and don’t like it, we would ask that you send the unopened bottles back to us for a refund because we can put them back into our sellable inventory.
Some orders get marked as delivered by our fulfillment house when they’re actually a day or two away.
If your order hasn’t arrived within two business days of being marked as delivered, contact us and we’ll help you out.
Yes, we do! Checkout to see what the options are!
If there is a problem with your order such as wrong or missing product, broken packaging, etc, please get in touch with us and we will rectify the issue immediately.
Not quite yet, but we’re working on it and it will be available very soon.
We are currently focused purely on supplements and adding several other flavors to our current products and developing new ones.
We will however introduce a line of apparel in the near future. Please make sure to subscribe to our newsletter to get notified.
Not yet, but we’re going to get this going sometime in 2018.
The problem has been that samples are very expensive to produce (you have to order huge minimum quantities), and we’ve chosen to invest that money into new products, instead.
In the meantime, though, we can offer you the next best thing to a sample: an ironclad money-back guarantee, which is you either love our supplements or you get your money back.
All orders are automatically pushed to our fulfillment house, but give us a call at 954-997-9558 and we’ll help you out.
Yep, there’s an FAQ for each product on their respective sales pages.
Unfortunately, you’re going to have to ask your doctor.
Everything we make is 100% safe for healthy people to take, but some should be avoided by people with certain health conditions.
Please run anything you might be considering taking by your doctor. Many of our products contain ingredients that are harmful to pregnant women.
Yes, all our products can be used by both men and women.
Yes, all RARI Nutrition products are formulated with 100% natural ingredients.
All of our products are Dairy-free, Gluten-free, Soy-free, Vegan, Keto-friendly, GMP Certified, and made in the USA.
The NCAA has banned caffeine, which is in our pre-workout supplement Infinity, and in our fat burner Lean Genes.
None of our supplements contain substances banned by WADA, however.
Yes, you can.
In fact we keep this in mind when developing each new supplement and ensure that you can take everything without issue.
It depends on the supplement.
Some, like Infinity and Creation, produce immediate effects that tell you they’re working.
With others you may not feel any different at first, but that doesn’t mean good things aren’t happening in your body.
For example, if your blood flow and cholesterol profile improves, your risk of heart disease can drop significantly without you ever realizing it.
Another example is boosting your immune system. You may not detect anything different in your day-to-day living, but you’ll be much more resistant to sickness.
This is why we’re so adamant on only producing products with scientifically validated ingredients and clinically effective doses.
This is the only way that you, the consumer, can know that what you’re buying is likely to work as intended, regardless of what you perceive while taking it.